Tamarind

Product Specifications for Tamarind

1. Product Overview

Product Name: Tamarind
Scientific Name: Tamarindus indica
Common Names: Indian Date, Asam, Imli
Product Type: Fruit (Leguminous Pod)

2. Product Varieties

• Sweet Tamarind (Popular in Thailand)
• Sour Tamarind (Common in India & Africa)
• Seedless Tamarind Pulp
• Tamarind Paste/Concentrate
• Tamarind Powder

3. Physical Characteristics

• Color: Brown (Outer Shell), Dark Brown (Pulp)
• Texture: Sticky, Fibrous Pulp
• Size: 5–15 cm pods
• Shape: Curved, Cylindrical Pods
• Taste: Sweet and tangy

4. Chemical Composition (Approximate Values per 100g of Pulp)

• Moisture: 30-35%
• Carbohydrates: 60-65%
• Sugars: 30-40%
• Protein: 2-3%
• Fats: 0.5-1%
• Fiber: 3-5%
• Acidity (Citric & Tartaric Acid): 12-15%
• Ash Content: 1-2%
• Vitamin C: 3-5 mg
• Calcium: 70-100 mg
• Iron: 1-3 mg

5. Packaging Options

• Whole Pods: 1kg, 5kg, 10kg bags
• Tamarind Paste: Glass Jars, Plastic Tubs (250g, 500g, 1kg)
• Tamarind Pulp (Seedless): Vacuum-sealed Pouches
• Tamarind Powder: Foil Packs, Stand-up Pouches

6. Shelf Life & Storage

• Whole Pods: 6-12 months in dry conditions
• Pulp/Paste: 12-24 months (Refrigerated)
• Powder: 12-18 months (Airtight, Cool Storage)

7. Usage & Applications

• Culinary: Soups, Curries, Chutneys, Sauces, Juices, Candies
• Pharmaceuticals: Digestive Aid, Laxative, Antioxidant Source
• Cosmetics: Skin Care, Anti-aging Formulations
• Industrial: Used in Adhesives, Textile Printing, and Leather Tanning

8. Quality Standards & Certifications

• Food Grade: Complies with FDA, FSSAI, EU Regulations
• Organic Certifications: USDA Organic, EU Organic (If Applicable)
• Hygiene & Safety: HACCP, ISO 22000

Return Process 
To initiate a return, customers must follow these steps:  
1. Notify CHHC: 
   - Email sales@chhcwholesale.com or call/WhatsApp +639395607826 within **7 days** of receiving the goods.  
   - Provide order details, including the invoice number and date of delivery.  

2. Submit Evidence: 
   - Provide photographic or video evidence of the defect or issue.  
   - Submit supporting documentation (e.g., packing slips, delivery receipts).  

3. Approval for Return:  
   - CHHC will review the return request and respond within **5 business days.  
   - If approved, customers will receive a Return Merchandise Authorization (RMA) number and shipping instructions.  

4. Return Shipping: 
   - Customers are responsible for return shipping costs unless the return is due to CHHC's error.  
   - All returned items must be securely packaged to prevent further damage.  

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5. Refund Policy 
Refunds will be processed under the following conditions:  
1. Eligibility for Refunds:  
   - Approved returns that meet the criteria outlined in Section 2.  
   - Orders canceled before shipment.  

2. Refund Amount: 
   - Full refunds will be issued for defective or incorrect products.  
   - Partial refunds may apply if products are returned in a condition different from their original state.  

3. Refund Timeline: 
   - Refunds will be processed within **7-14 business days** after the returned goods are inspected and approved.  
   - Refunds will be issued through the original payment method or as a store credit, depending on the customer's preference.  

4. Non-Refundable Payments:  
   - Shipping fees, customs duties, and taxes are non-refundable unless CHHC is at fault.  

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6. Cancellation Policy  
- Customers may cancel their orders before the shipment date.  
- Cancellation requests must be submitted in writing to sales@chhcwholesale.com.  
- Orders canceled after dispatch will be subject to the return policy.  

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7. Quality Assurance Guarantee  
CHHC stands by the quality of our products and ensures:  
- Thorough quality checks before dispatch.  
- Secure packaging to prevent damage during transit.  

If any issues arise, our team will work with you to resolve them promptly.  

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8. Dispute Resolution 
- In the event of a dispute regarding returns or refunds, customers are encouraged to contact our support team for mediation.  
- Unresolved disputes may be escalated to legal or arbitration channels as per the terms outlined in the sales agreement.  
 

Shipping and Delivery
 
5.1 Shipping Policy:  
- All shipping arrangements are handled as per our Shipping Policy.  
- The customer is responsible for providing accurate delivery information.  

5.2 Delivery Timeline: 
- Delivery typically takes 15-30 business days, depending on the destination.  
- Delays caused by customs, weather, or other unforeseen circumstances are not the responsibility of CHHC Wholesales.  

5.3 Risk of Loss:  
- The risk of loss transfers to the customer upon shipment of the goods from CHHC Wholesales' facilities.  

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6. Returns and Refunds  
- Returns and refunds are governed by our Return and Refund Policy.  
- Customers must contact CHHC Wholesales within 7 days of receiving goods to request a return or refund.  

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7. Product Quality and Warranty  
7.1 Product Quality: 
- CHHC Wholesales guarantees that all products meet the quality standards specified in the product descriptions.  

7.2 Warranty Limitations: 
- The warranty does not cover damages caused by misuse, improper storage, or unauthorized modifications.  

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8. Intellectual Property 
All content, trademarks, and designs on the CHHC Wholesales website and related platforms are the property of CHHC Wholesales. Unauthorized use, reproduction, or distribution is strictly prohibited.  

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9. Customer Obligations  
By using CHHC Wholesales’ services, you agree to:  
- Provide accurate and complete information when placing orders.  
- Comply with all applicable laws and regulations in your jurisdiction.  
- Use the products purchased only for their intended purposes.  

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10. Limitation of Liability  
CHHC Wholesales is not liable for:  
- Indirect, incidental, or consequential damages arising from the use or inability to use our products or services.  
- Delays or failures caused by events beyond our reasonable control, including but not limited to acts of God, labor disputes, or transportation issues.  

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11. Termination of Services  
CHHC Wholesales reserves the right to terminate any customer’s access to our services or cancel orders at our discretion without prior notice.  

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12. Dispute Resolution  
12.1 Governing Law:  
- These Terms and Conditions are governed by the laws of Philippines.  

12.2 Arbitration:  
- Any disputes arising out of these terms shall be resolved through binding arbitration in accordance with the rules of Chambers of Commerce.  

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13. Changes to Terms and Conditions  
CHHC Wholesales reserves the right to amend these Terms and Conditions at any time without prior notice. Updates will be posted on our website with the "Last Updated" date.